RETURNS & REFUNDS
Returns made simple.
Everything you need to know about returns, refunds, order cancellations and purchasing preowned furniture from Evergreen Office Spaces.
Returns & Refunds FAQs
Can I return an item?
Yes. Items may be returned within 14 days of purchase with a receipt or proof of purchase. Items must be returned in the same condition as received and all returns are subject to inspection before a refund is approved.
Final sale items, including gift cards, are not eligible for return or refund.
What if I’m outside the 14-day return period?
Returns requested outside of our 14-day return period are not eligible for a refund.
In some circumstances, we may choose to make an exception at our discretion. Any exception must be approved by Evergreen Office Spaces before the item is returned and is subject to inspection.
Approval of an exception does not guarantee a refund. Depending on the circumstances, we may offer an exchange, store credit, or another appropriate resolution.
Is there a restocking fee?
Returns, refunds and order cancellations may be subject to a 5% handling/restocking fee.
This helps cover costs associated with preparing and processing orders and returns, including cleaning, staging, payment processing and logistics. Any applicable fee will be confirmed as part of the return process.
What if an item is returned dirty or damaged?
Returned items must be in the same condition as received.
Items returned stained, soiled, damaged, altered or otherwise in a different condition may be refused or subject to a cleaning, handling or restocking fee. All returned items are inspected before a refund is finalized.
Can I cancel or change my order?
If you need to cancel or make changes to an order, please contact us as soon as possible. Orders that have already been prepared, processed or scheduled for delivery may be subject to our 5% handling/restocking fee. Once an order has been delivered, our standard return policy applies.
How will I receive my refund?
Once a return has been received and inspected, we'll confirm the appropriate resolution. Depending on the circumstances, this may be a refund to your original payment method, store credit, or an exchange.
Refunds to the original payment method may take additional time to appear depending on your bank or payment provider.
What should I know about buying preowned furniture?
Many of the products we sell are preowned. We professionally clean and inspect our preowned furniture before offering it for sale, but some signs of previous use and normal wear should be expected.
Whenever possible, we encourage customers to visit our showroom to see, inspect and try an item before purchasing.
What if my item is damaged, defective or incorrect?
Please inspect your items when you receive them. If something arrives damaged, defective or incorrect, contact us as soon as possible with details and photos so our team can review the issue.
Depending on the situation, we may ask to inspect the item before determining the appropriate resolution.
What if there is a problem with my chair after purchase?
If you're experiencing a mechanical issue with your chair, such as the gas lift or adjustment mechanisms, please contact us. We may ask to inspect the chair and will determine the appropriate resolution, which may include repair or replacement of a component.
Comfort and fit are personal preferences and are not considered product defects.
If the chair isn't the right fit for you, it can still be returned within our standard 14-day return period.
Are delivery fees refundable?
Once delivery has been completed, delivery fees are non-refundable.
If a delivery cannot be completed due to lack of access to the building or because we're unable to reach the customer, the original delivery fee will not be refunded. A new delivery fee will apply if delivery needs to be rescheduled.