Refund policy

Last updated: April 29, 2026

Returns, Refunds & Order Cancellations

We want you to feel confident in your purchase and are happy to help if something isn’t right.

Returns & Refunds

To be eligible for a return or refund:

  • Items must be returned within 14 days of purchase
  • Items must be returned in the same condition as received
  • A receipt or proof of purchase is required
  • All returns are subject to inspection before a refund is approved

Items that are returned stained, soiled, damaged, altered, or otherwise in a different condition than when received may be refused or subject to a cleaning, handling, or restocking fee.

Returns requested outside of the 14-day return period are not eligible for a refund. Any exception made outside of our return policy is at the discretion of Evergreen Office Spaces and must be approved before the item is returned.

Please note:

  • Final sale items, including gift cards, are not eligible for return or refund
  • Returns, refunds, and order cancellations may be subject to a 5% handling/restocking fee. This helps cover costs associated with preparing and processing your order, including cleaning, staging, payment processing, and logistics
  • Approval of a return does not guarantee a full refund until the item has been received and inspected
  • Any exception made to this policy on a previous purchase does not guarantee an exception on future purchases

Preowned Items

Many of the products we sell are preowned. We professionally clean and inspect our preowned furniture before offering it for sale, but some signs of previous use and normal wear should be expected.

We encourage customers to inspect and try items in our showroom before purchasing whenever possible. Concerns regarding the condition of an item should be reported as soon as possible after purchase.

Delivery Fees

  • Once delivery has been completed, delivery fees are non-refundable
  • If a delivery cannot be completed due to lack of access to the building or inability to reach the customer, the delivery fee will not be refunded
  • A new delivery fee will apply if delivery needs to be rescheduled

Damages & Issues

Please inspect your items when you receive them. If an item is damaged, defective, or incorrect, contact us as soon as possible with details and photos so we can review the issue and work with you on an appropriate resolution.

Reporting an issue does not automatically qualify an item for a return or refund. We may ask to inspect the item before determining the appropriate resolution.

Questions

If you have any questions about a purchase or return, please contact us at 604-948-9951 or contact@evergreenofficespaces.com.