Refund policy

Last updated: April 29, 2026

Returns, Refunds & Order Cancellations

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

To be eligible for a return or refund:

• Items must be returned within 14 days of purchase
• Items must be in the same condition as received
• A receipt or proof of purchase is required

Please note:

• Final sale items (including gift cards) are not eligible for return or refund
• Returns, refunds, or order cancellations may be subject to a 5% handling/restocking fee. This helps cover costs associated with preparing and processing your order (including cleaning, staging, and logistics)

Delivery Fees

• After delivery is completed, delivery fees are non-refundable. 
• If a delivery cannot be completed due to lack of access to the building or inability to reach the customer, the delivery fee will not be refunded. A new delivery fee will apply for any rescheduled delivery.

Damages & Issues

Please inspect your items upon receipt. If anything is damaged, defective, or incorrect, contact us right away and we’ll work with you to make it right.

Questions

If you have any questions, reach out anytime by phone at 604-948-9951 or email us at contact@evergreenofficespaces.com.